Series One Studios

Series One Studios Limited

Company Number: 17315046

Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

General Terms & Conditions

(Apply to all bookings, regardless of session type)

These Terms apply to all bookings made with Series One Studios ("we", "us", "our", "the Studio"). By booking a session, you ("the Client") agree to be bound by these Terms, together with the specific terms that apply to your session type (Headshot T&Cs or Self Tape T&Cs, below).

1. Bookings and Payment

1.1 Session details, including duration and price, are as set out on our website or as otherwise agreed in writing at the time of booking. Discounts are at the discretion of Series One Studios.

1.2 Payment in full is required at the time of booking to secure a session slot. A booking is not confirmed until payment has been received.

1.3 Prices are inclusive of VAT where applicable.

2. Studio Conduct

2.1 We reserve the right to end a session early, without refund, where the Client behaves in an abusive, threatening, unsafe, or inappropriate manner towards staff or others, fails to follow reasonable studio instructions, attends under the influence of alcohol or drugs, or presents a health, hygiene or safety risk to staff or others.

3. Liability

3.1 Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

4. Data Protection

4.1 We process personal data (including images) in accordance with UK GDPR and the Data Protection Act 2018. Details of how we handle data are set out in our Privacy Policy.

5. Age Requirement

5.1 Our services are available to clients aged 18 and over only. Sessions for clients under the age of 18 are by separate arrangement and subject to separate terms and conditions.

5.2 By booking a session and agreeing to these Terms, the Client confirms that they are 18 years of age or older. We reserve the right to refuse or cancel a booking if we have reason to believe this is not the case, and to do so without refund where the Client has misrepresented their age.

6. Statutory Rights

6.1 Nothing in these Terms affects the Client's statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection legislation.

7. Discounts & Promotions

7.1 Any discount or promotional code offer is valid only for the period stated, or until the stated number of bookings has been reached, whichever is sooner, and may be withdrawn, amended or extended at our discretion at any time, including after a Client has seen or received the code.

7.2 Only one discount or promotional code may be applied per booking, unless otherwise stated at the time of the offer. Codes cannot be combined with each other, or with any other offer, unless expressly stated.

7.3 Codes have no cash value, cannot be exchanged or redeemed for cash, and cannot be applied retrospectively to a booking already made.

7.4 Codes apply to the session fee only. They do not apply to additional retouched images, rebooking fees, or any other charges.

7.5 Referral codes are provided for the personal use of the named recipient only and may not be shared, advertised or resold. We reserve the right to refuse or cancel a booking made using a code outside its intended terms, and to do so without refund where the code has been misused.

7.6 A booking made using a discount or promotional code remains subject to these Terms in full, including the cancellation, rescheduling and refund provisions applicable to that session type. Where a refund is due on a discounted booking, it will be calculated on the amount actually paid by the Client, not the full undiscounted fee.

8. General

8.1 We may update these Terms from time to time. The Terms that apply to a booking are those in force at the time the booking is made.

8.2 If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

8.3 These Terms, together with the booking details confirmed at the time of booking, constitute the entire agreement between the Client and Series One Studios in relation to a booking.

8.4 We will not be liable for any failure or delay in performing our obligations where caused by events outside our reasonable control.

8.5 A person who is not a party to these Terms has no right to enforce any of its provisions.

9. Governing Law

9.1 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Headshot T&Cs

(Apply specifically to headshot photography sessions — read alongside the General T&Cs above)

1. Cancelling, Rescheduling and Refunds

1.1 Subject to clause 1.10, where the Client cancels a session: (a) more than 30 days before the session: full refund; (b) between 30 and 7 days before: 50% of the session fee; (c) less than 7 days before, or failure to attend: no refund.

1.2 The Client may reschedule a session free of charge once, provided at least 7 days' notice is given. A rescheduled session is subject to availability.

1.3 A request to reschedule made less than 7 days before the session, or any subsequent reschedule request, may be subject to a rebooking fee or treated as a cancellation under 1.1. Rescheduling does not extend or reset the refund periods.

1.4 Where the Client reschedules and then fails to attend the rescheduled session without notice, the session fee is non-refundable and a new booking is required.

1.5 These are minimum terms — we may, at our discretion, offer a more favourable refund, transfer or reschedule, including for illness, bereavement, or professional commitments such as auditions.

1.6 It is the Client's responsibility to notify us by email as soon as possible if unable to attend or running late.

1.7 We may reschedule or cancel a booking (e.g. illness, equipment failure, studio unavailability). We will offer the next suitable available slot at no extra cost, or a full refund where no suitable slot can be agreed.

1.8 Late arrival reduces the available session time; sessions will not be extended beyond the original end time and the full fee remains payable.

1.9 We are not liable for transport charges, other charges, or loss of funds.

1.10 The Client has a statutory right to cancel within 14 days of booking, without giving a reason, for a full refund — inform us by email before that period ends.

1.11 Sessions cannot be booked online fewer than 15 days in advance, so normally take place after the 14-day cancellation period ends. Where a session is arranged within that period by separate agreement, the Client confirms in writing they want it to go ahead, and acknowledges the right to cancel is lost once the session has taken place.

2. Image Selection, Editing and Delivery

2.1 We aim to provide an online gallery link within 2 working days of the session (target, not guaranteed).

2.2 The session fee includes 3 final retouched, high-resolution images. Additional images are available at our current rates.

2.3 We aim to deliver final edited images within 10 working days of image selection (target, not guaranteed; delays due to holidays, illness etc. are not compensated).

2.4 Standard retouching is light and natural — minor blemish/distraction removal only. It does not include changes to backgrounds, hair, make-up, body shape, or other substantial alterations. We'll consider reasonable requests in good faith but don't guarantee any particular retouch.

2.5 The Client gets one round of amendments at no extra charge, within standard retouching. Further rounds or requests beyond standard retouching may incur a charge or be declined.

2.6 Subject to clause 2.4 of the Statutory Rights section and the Client's statutory rights, refunds will not be provided once final edited images have been delivered.

2.7 We do not guarantee any specific outcome, image, background, prop or set-up. Each session begins by discussing the Client's aims; the Client may view images as the shoot progresses and should raise any concerns during the session.

2.8 We retain raw/unedited files for 2 years from the session date, after which they may be deleted. Final edited images (and any images used under clause 4.4 below) are retained by us for portfolio, archive and business purposes. Clients may request earlier deletion of raw files in writing.

2.9 Reshoots are at the Studio's discretion and may incur an additional fee.

3. Usage Rights, Copyright and Social Media

3.1 Copyright in all content produced during the session remains the property of Series One Studios at all times. We assert the moral right to be identified as the author, per sections 77–78 of the Copyright, Designs and Patents Act 1988.

3.2 The Client may use the final, delivered images to promote themselves — casting profiles, agency submissions, casting announcements, press/editorial, social media — crediting "Series One Studios" or "Tom Milligan" wherever the format allows, and tagging/crediting us on social media. Images must not be altered, edited, filtered or cropped misleadingly, and unedited raw shots must not be published. These conditions apply to anyone the Client shares the images with (publications, theatres, production companies, agencies), and the Client remains responsible for their use.

3.3 Any commercial use by the Client, or by any third party to whom the Client provides or makes the images available, requires our prior written agreement and may require a separate licence fee — this includes paid advertising, brand campaigns, endorsements, out-of-home advertising, merchandise, resale, sublicensing, image-library use, and third-party commercial use. Images may not be used for AI training, biometric identification, deepfake or synthetic media creation, or ML datasets.

3.4 By booking a session and attending, the Client agrees that Series One Studios may use images from the session to promote the Studio and its work, including on our website, social media, and in paid advertising or sponsored content.

3.5 The Client may withdraw the agreement in 3.4 at any time in writing; we'll cease further use as soon as reasonably practicable but cannot recall material already published or distributed.

4. Liability

4.1 We take all reasonable care during sessions but are not liable for indirect or consequential loss arising from the session or use of the images (e.g. loss of casting opportunities).

4.2 If equipment failure or data loss prevents delivery of some or all images, we'll offer a replacement session at the earliest mutually convenient date at no extra cost, or a full refund if a replacement can't be arranged within a reasonable period or the Client prefers.

4.3 The Client is responsible for their own belongings during the session; we're not liable for loss or damage except where caused by our negligence.

4.4 We are not liable for indirect, incidental, consequential, special, exemplary or punitive losses — including lost income, lost opportunities, travel/accommodation costs, reputational loss, casting or employment outcomes, agency fees, business interruption, or loss of chance.

Self Tape T&Cs

(Apply specifically to self tape sessions — read alongside the General T&Cs above)

Session Duration, Sides and Preparation

1.1 Self tape sessions are booked for a fixed 1-hour duration, covering a brief discussion of the material, filming, and in-session editing. This cannot be extended.

1.2 There is no requirement to send sides in advance, but we recommend the Client does so to help the session run smoothly. Regardless of when sides are provided, the Client must have the legal right to use the material for the purposes of the session. We do not print sides on the day — the Client should bring their own copy or have it available on a device.

1.3 It's the Client's responsibility to submit a realistic amount of material for the 1-hour session. If material is, in our reasonable opinion, too long, we'll advise in advance and may ask the Client to prioritise scenes; we're not obliged to attempt material we consider unachievable in the time.

1.4 The Client is expected to know their lines and be off-book (or substantially so) before the session. Time spent learning lines, rehearsing from scratch, or repeated takes due to lack of preparation comes out of the 1-hour session time.

1.5 Series One Studios holds no responsibility for an incomplete, unfinished, or reduced-quality tape resulting from the Client's insufficient preparation, oversized material, or late arrival — no refund in these circumstances.

Filming and Editing

2.1 Sessions typically include a short discussion of the scene(s)/character(s) before filming begins.

2.2 The tape is edited in the room during the session. The Client should raise any concerns about takes or edits before leaving — this is their opportunity to review the work.

2.3 We don't guarantee a specific number of takes; this depends on the material's length/complexity relative to time remaining.

2.4 The final edited self tape is provided digitally on the day of the session, in a standard format (e.g. MP4), unless otherwise agreed.

2.5 While we make every reasonable effort to provide a quiet filming environment, the Studio is located within a shared building and we cannot guarantee it will be entirely free of ambient noise. Our recording equipment is set up to minimise this, but we do not accept liability where incidental background noise is present on the final tape.

Cancelling, Rescheduling and Refunds

3.1 Self tape sessions cannot be cancelled or rescheduled by the Client once booked, and are non-refundable. This is a minimum term; we may, at our discretion, agree to reschedule in exceptional circumstances.

3.2 We may reschedule or cancel a booking due to illness, equipment failure, studio unavailability or other unforeseen circumstances — we'll offer the next suitable slot or a full refund.

3.3 The Client has a statutory right to cancel within 14 days of booking, without giving a reason, subject to clause 3.4.

3.4 Where a session is booked within that 14-day period, the Client confirms in writing they want it to go ahead, and acknowledges the right to cancel is lost once the session has taken place.

Usage Rights and Copyright

4.1 By attending the session and having the material filmed, the Client confirms that they are authorised to have the material filmed and to have Series One Studios record and retain the footage. The Client is responsible for ensuring they hold any necessary permissions (for example, from a writer, agent, casting office, or rights holder) for the material to be filmed in this way.

4.2 Copyright in the self tape remains the property of Series One Studios, save that the Client is granted an unrestricted licence to use the tape for casting, audition, and professional submission purposes.

4.3 We will retain a copy of the self tape for our records.

4.4 By booking a session and attending, the Client agrees that Series One Studios may use footage (without audio) and still images from the session to promote the Studio and its work, including on our website, social media and in paid advertising or sponsored content.

4.5 The Client may withdraw the agreement in clause 4.4 at any time by notifying us in writing by email. We will cease further use as soon as reasonably practicable, but cannot guarantee the removal of material that has already been published, printed, distributed or released.

Casting Outcomes and Liability

5.1 We take all reasonable care to produce a high-quality self tape but do not guarantee any particular casting, audition or professional outcome from its use.

5.2 We're not liable for indirect or consequential loss arising from the session or use of the tape — including lost casting opportunities, missed audition deadlines, or submission errors made by the Client or their representatives.

5.3 It's the Client's responsibility to check the final file plays correctly and meets any format/size requirements specified by the casting team before submitting it; we're not responsible for late or failed submissions once the tape has been delivered.