Series One Studios

Series One Studios Limited

Company Number: 17315046

Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

These Terms and Conditions ("Terms") apply to all bookings made with Series One Studios ("we", "us", "our", "the Studio") for headshot photography sessions. By booking a session, you ("the Client") agree to be bound by these Terms.

Bookings and Payment

1.1 Session details, including duration and price, are as set out on our website or as otherwise agreed in writing at the time of booking. Discounts are at the discretion of Series One Studios.

1.2 Payment in full is required at the time of booking to secure a session slot. A booking is not confirmed until payment has been received.

1.3 Prices are inclusive of VAT where applicable.

Cancelling, Rescheduling and Refunds

2.1 Subject to clause 2.10, where the Client cancels a session, the following refunds apply as a minimum: (a) more than 30 days before the session: full refund; (b) between 30 days and 7 days before the session: 50% of the session fee; (c) less than 7 days before the session, or failure to attend: no refund.

2.2 The Client may reschedule a session free of charge once, provided at least 7 days' notice is given. A rescheduled session is subject to availability.

2.3 A request to reschedule made less than 7 days before the session, or any subsequent reschedule request, may be subject to a rebooking fee or treated as a cancellation under clause 2.1. Rescheduling a session does not extend or reset the refund periods in clause 2.1.

2.4 Where the Client reschedules and then fails to attend the rescheduled session without notice, the session fee is non-refundable and a new booking is required.

2.5 The refund and rescheduling terms above are a minimum. Series One Studios may, at its discretion, offer a refund, transfer or reschedule more favourable to the Client than these Terms require, including in cases of illness, bereavement, or professional commitments such as auditions.

2.6 It is the Client's responsibility to notify the Studio by email as soon as possible if they are unable to attend or will be late.

2.7 Series One Studios may reschedule or cancel a booking, including but not limited to circumstances such as illness, equipment failure, studio unavailability, or other unforeseen circumstances. Where we do so, we will offer the Client the next suitable available slot at no additional cost. Where no suitable alternative slot can be agreed, the Client will receive a full refund of all fees paid.

2.8 Late arrival will reduce the available session time. Sessions will not be extended beyond the original end time and the full fee remains payable. Any additional time is at the Studio's discretion.

2.9 Series One Studios is not liable for any transport charges, other charges or loss of funds.

2.10 Because bookings are made online, the Client has a statutory right to cancel within 14 days of the day on which the booking is made, without giving a reason, and to receive a full refund. To exercise this right, the Client should inform us by email before that period ends. Any refund due under this clause will be made within 14 days of our being informed.

2.11 Sessions cannot be booked through our website fewer than 15 days in advance, so a session will normally take place after the cancellation period in clause 2.10 has ended. Where a session is arranged by separate agreement to take place within that period, the Client is asked to confirm in writing that they want the session to go ahead within the cancellation period, and acknowledges that the right to cancel under clause 2.10 is lost once the session has been carried out.

Image Selection, Editing and Delivery

3.1 We aim to provide the Client with an online gallery link within 2 working days of the session. This is a target and not a guarantee.

3.2 The session fee includes 3 final retouched, high-resolution images. Additional retouched images are available at our current rates, as set out at the time of booking.

3.3 We aim to deliver final edited images digitally within 10 working days of image selection. This is a target and not a guarantee. Delivery may take longer due to holidays, bank holidays, annual leave, illness, or other reasonable cause, and we will not be liable for reasonable delays.

3.4 Standard retouching is light and natural, focused on minor blemish and distraction removal. It does not include changes to backgrounds, hair, make-up, body shape, or other substantial alterations. The Client may request specific retouches when selecting their final images. We will consider all reasonable requests in good faith, but we do not guarantee any particular retouch, and requests for substantial alterations will not be actioned.

3.5 The Client is entitled to one round of amendments to their selected final images at no additional charge, provided the requested changes fall within standard retouching. Further rounds of amendments, or requests beyond standard retouching, may incur an additional charge or be declined at the Studio's discretion.

3.6 Subject to clause 9.1 and to the Client's statutory rights, refunds will not be provided once final edited images have been delivered to the Client.

3.7 Series One Studios does not guarantee any specific outcome, image, background, prop, or set up. We will work with the Client in good faith to achieve what they want from the session. Each session will begin by discussing the Client's aims, the Client may view images as the shoot progresses, and it is the Client's responsibility to raise any concerns during the session.

3.8 Series One Studios will retain the raw and unedited files from a session for 2 years from the date of the session. After that period they may be deleted at any time and we cannot guarantee that they will remain available. Final edited images, and any images used by the Studio under clause 4.4, are retained by us for our portfolio, archive and business purposes. If the Client wishes their raw files to be deleted sooner, they may request this in writing.

3.9 Reshoots are at the discretion of the Studio and may incur an additional fee.

Usage Rights, Copyright and Social Media

4.1 Copyright in all content produced during the session remains the property of Series One Studios at all times. Series One Studios asserts the moral right to be identified as the author of its work and the right to a credit in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.

4.2 The Client may use the final, delivered images to promote themselves, including casting profiles, agency submissions, casting announcements, press and editorial features, and social media. The Client must credit the work as either "Series One Studios" or "Tom Milligan" wherever the format allows, and must tag or credit Series One Studios on social media. The Client must not alter, edit, filter or crop the images in a misleading way, and must not publish unedited raw shots. These conditions apply equally to anyone the Client provides the images to, including publications, theatres, production companies and agencies, and the Client remains responsible for their use.

4.3 Any commercial use of the images requires our prior written agreement and may be subject to a separate licence fee. This includes paid advertising, brand campaigns, commercial endorsements, out-of-home advertising, merchandise, resale, sublicensing, image-library use, and use by any third party for their own commercial purposes. The images may not be used for AI training, biometric identification, deepfake or synthetic media creation, or machine-learning datasets.

4.4 By booking a session and attending, the Client agrees that Series One Studios may use images from the session to promote the Studio and its work.

4.5 The Client may withdraw the agreement in clause 4.4 at any time by notifying us in writing by email. We will cease further use as soon as reasonably practicable, but cannot recall material already published, printed, distributed or released.

Studio Conduct

5.1 We reserve the right to end a session early, without refund, where the Client behaves in an abusive, threatening, unsafe, or inappropriate manner towards staff or others, fails to follow reasonable studio instructions, attends under the influence of alcohol or drugs, or presents a health, hygiene or safety risk to staff or others.

Liability

6.1 We will take all reasonable care during sessions but are not liable for any indirect or consequential loss arising from the session or use of the images (e.g. loss of casting opportunities).

6.2 If equipment failure or data loss prevents delivery of some or all images, we will offer a replacement session at the earliest mutually convenient date at no additional cost. If a replacement session cannot be arranged within a reasonable period, or if the Client prefers, any fees paid will be refunded in full. Nothing in these terms limits liability that cannot be limited by law.

6.3 The Client is responsible for their own belongings during the session and immediately surrounding events. Series One Studios is not liable for loss of or damage to the Client's property except where caused by our negligence.

6.4 Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

6.5 Subject to clause 6.4, Series One Studios shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive losses, including lost income, lost opportunities, travel costs, accommodation costs, reputational loss, casting outcomes, employment outcomes, agency fees, business interruption, or loss of chance.

Data Protection

7.1 We process personal data (including images) in accordance with UK GDPR and the Data Protection Act 2018. Details of how we handle data are set out in our Privacy Policy.

Age Requirement

8.1 Our services are available to clients aged 18 and over only. Sessions for clients under the age of 18 are by separate arrangement and subject to separate terms and conditions.

8.2 By booking a session and agreeing to these Terms, the Client confirms that they are 18 years of age or older. We reserve the right to refuse or cancel a booking if we have reason to believe this is not the case, and to do so without refund where the Client has misrepresented their age.

Statutory Rights

9.1 Nothing in these Terms affects the Client's statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer protection legislation.

General

10.1 We may update these Terms from time to time. The Terms that apply to a booking are those in force at the time the booking is made.

10.2 If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10.3 These Terms, together with the booking details confirmed at the time of booking, constitute the entire agreement between the Client and Series One Studios in relation to a booking.

10.4 We will not be liable for any failure or delay in performing our obligations where caused by events outside our reasonable control.

10.5 A person who is not a party to these Terms has no right to enforce any of its provisions.

Governing Law

11.1 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.